Effective date: 13 May 2026

JS Bros Marketing (“we”, “us”, “our”) is committed to protecting the personal data of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It is published in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).

1. Who we are

JS Bros Marketing operates the website JS Bros Marketing and the related online store. Our business address is Taming Jaya, Seri Kembangan, 43300, Selangor, Malaysia. If you have questions about this policy or your personal data, contact us at jsbrosmas@gmail.com or call +60 16-951 6578 / +60 3-8961 0639.

2. Information we collect

We collect personal data only when you provide it to us or when it is generated by your use of our website. This typically includes:

• Contact details — name, phone number, email, and delivery address when you place an order, request a quote, or send us an enquiry.
• Order information — the products you purchase, billing and shipping details, and payment confirmations from our payment provider. We do not store full card numbers on our servers.
• Account information — if you create a customer account, your username, password (stored in hashed form), and order history.
• Communications — messages you send via our contact form, email, WhatsApp, or WeChat.
• Technical data — IP address, browser type, device information, pages viewed, and approximate location, collected via cookies and similar technologies.

3. How we use your information

We process personal data for the following purposes:

• To process and fulfil your orders, including delivery and after-sales support.
• To respond to your enquiries and provide customer service.
• To send order updates, invoices, and (with your consent) marketing about products you may be interested in.
• To operate, secure, and improve our website and services.
• To comply with legal, tax, and accounting obligations.

4. Cookies

Our website uses cookies and similar technologies to keep your shopping cart, remember your preferences, measure traffic, and improve performance. You can disable cookies in your browser settings, but parts of the site (such as checkout) may not work correctly without them.

5. Sharing your information

We do not sell your personal data. We share it only with parties who help us run our business, and only to the extent needed:

• Logistics partners — couriers we engage to deliver your order.
• Payment processors — to handle online payments securely. Your payment details are provided directly to the processor.
• IT and hosting providers — for website hosting, email delivery, and analytics.
• Government or regulators — when required by Malaysian law or a valid legal request.

These parties are required to protect your data and to use it only for the purposes we have engaged them for.

6. Data retention

We keep personal data only as long as needed for the purpose it was collected, or as required by law (for example, tax records are kept for the period required by Malaysian tax legislation). When we no longer need the data, we securely delete or anonymise it.

7. Your rights under the PDPA

Subject to the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent to marketing communications at any time.
• Limit how we process your personal data, in certain circumstances.

To exercise any of these rights, email us at jsbrosmas@gmail.com. We may need to verify your identity before we can act on your request, and we will respond within the time frames required by the PDPA.

8. Data security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, and disclosure. No transmission over the internet is ever fully secure, so we cannot guarantee absolute security, but we work continuously to maintain a high standard of protection.

9. Children

Our website and products are intended for adults. We do not knowingly collect personal data from children under 13. If you believe we have collected data from a child, please contact us so we can delete it.

10. International transfers

Some of our service providers may store or process data outside Malaysia. When this happens, we take steps to ensure that the data continues to be protected to a standard consistent with the PDPA.

11. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the effective date shown above.

12. Contact

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

JS Bros Marketing
Taming Jaya, Seri Kembangan, 43300, Selangor, Malaysia
Email: jsbrosmas@gmail.com
Phone: +60 16-951 6578 / +60 3-8961 0639